37 articles
ServiceNow, Thursday, October 22nd, 2026
ServiceNow's Operational Resilience brings risk, security and governance together so banks can find and act on undisclosed AI.
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ServiceNow, Wednesday, October 21st, 2026
ServiceNow makes Arc, a personal long-running enterprise AI agent, generally available, governed with NVIDIA OpenShell.
more → ServiceNow, Tuesday, October 20th, 2026
ServiceNow research of 3,700+ security leaders finds 90% had an agentic AI security incident in the past year.
more → ServiceNow, Thursday, October 15th, 2026
ServiceNow EmployeeWorks lets employees build no-code AI agents, and new ToolSmith helps developers vibe code enterprise AI tools.
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ServiceNow, Thursday, October 15th, 2026
ServiceNow unveiled AI Passport to verify AI agent and MCP server permissions at runtime, plus expanded AI governance.
more → CIO, Tuesday, October 6th, 2026
ServiceNow launches AI Workflow Factory and Autonomous Engineer to find, build and continuously improve enterprise workflows with AI.
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ServiceNow, Tuesday, October 6th, 2026
ServiceNow announced AI Workflow Factory and Autonomous Engineer at World Forum Mumbai to find, build and run AI workflows.
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VentureBeat, Monday, October 5th, 2026
An IT leader shares how a ServiceNow AI agent cut catalog development costs, sped trend analysis and tightened license management.
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ServiceNow, Monday, October 5th, 2026
ServiceNow's CIO report finds AI investment up 111% year over year, but only 5% of organizations have re-architected work for autonomy.
more → ServiceNow, Thursday, October 1st, 2026
ServiceNow launches Flow, a standalone conversational AI service desk that runs in Slack and Teams and deploys in a day with no implementation.
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Diginomica, Friday, September 18th, 2026
diginomica examines ServiceNow's security pitch: consolidate fragmented tooling to answer AI-speed autonomous attacks.
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CSO Online, Wednesday, September 9th, 2026
Facing SaaS disruption from AI, ServiceNow is shifting to consumption-based revenue and expanding into cybersecurity.
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ServiceNow, Thursday, September 3rd, 2026
ServiceNow's cybersecurity GVP examines three frontier lab containment failures in three weeks and what they say about AI controls.
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ServiceNow, Thursday, September 3rd, 2026
ServiceNow argues autonomous CRM should absorb updates, quotes and approvals so sellers spend their time on customers.
more → ServiceNow, Wednesday, September 2nd, 2026
ServiceNow argues CRM differentiation has moved downstream to action, citing a decade of flat customer satisfaction scores.
more → ServiceNow, Tuesday, September 1st, 2026
ServiceNow's Workforce Skills research proposes four shifts toward a perpetually ready workforce as AI automates tasks.
more → ServiceNow, Monday, August 31st, 2026
ServiceNow's futures director reads five signals showing the most valuable work now sits between human judgment and machine execution.
more → ServiceNow, Monday, August 17th, 2026
A ServiceNow study finds Singapore agentic AI adoption doubled in 2026, with 10% of enterprises redesigning workflows.
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ServiceNow, Tuesday, August 11th, 2026
ServiceNow explains the EU Cyber Resilience Act, its phased deadlines and penalties of up to EUR 15 million.
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ServiceNow, Tuesday, August 4th, 2026
ServiceNow unveils Autonomous Security with six unified solutions and AI Specialists completing workflows.
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ServiceNow, Friday, July 17th, 2026
ServiceNow University announces AI Learning Days 2026, a free one-day virtual event teaching practitioners hands-on AI skills.
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ServiceNow, Tuesday, July 14th, 2026
Implementation guide for on-call scheduling to route incidents automatically to the right responder by severity.
more → ServiceNow, Tuesday, July 14th, 2026
How Dynamic Task Bundling in ServiceNow Field Service Management auto-groups related work order tasks for dispatchers.
more → ServiceNow, Tuesday, July 14th, 2026
Recap of the Platform Academy session on accessibility in the Australia release, including the move to WCAG 2.2 AA.
more → ServiceNow Newsroom, Wednesday, May 6th, 2026
ServiceNow launches Context Engine, Autonomous Data Analytics, and Workflow Data Fabric to provide governed real-time data for enterprise autonomous AI.
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ServiceNow Newsroom, Wednesday, May 6th, 2026
ServiceNow expands Build Agent across major AI coding tools with enterprise governance and free App Engine Management Center access.
more → ServiceNow Newsroom, Tuesday, May 5th, 2026
ServiceNow launches AI Learning Guide and SimStudio to accelerate workforce development with personalized coaching and hands-on practice.
more → ServiceNow Newsroom, Tuesday, May 5th, 2026
ServiceNow launches AI Control Tower and Otto platform to help enterprises govern and scale autonomous AI agents across workflows.
more → ServiceNow Newsroom, Tuesday, May 5th, 2026
ServiceNow introduces Otto, a unified AI platform that completes work across enterprise systems and departments.
more → ServiceNow Newsroom, Tuesday, May 5th, 2026
ServiceNow launches Action Fabric to enable any AI agent to execute governed enterprise workflows directly through an open Model Context Protocol Server.
more → ServiceNow Newsroom, Tuesday, May 5th, 2026
ServiceNow and NVIDIA expand AI governance partnership with Project Arc desktop agent and AI Control Tower integration.
more → ServiceNow Newsroom, Tuesday, May 5th, 2026
ServiceNow expands its AI Control Tower with new capabilities for discovering, observing, governing, securing, and measuring enterprise AI systems.
more → ServiceNow Newsroom, Tuesday, May 5th, 2026
ServiceNow deepens partnership with Microsoft to extend AI Control Tower governance across Microsoft Agent 365 ecosystem.
more → ServiceNow Newsroom, Tuesday, May 5th, 2026
ServiceNow expands its Autonomous Workforce with new AI specialists for IT, CRM, employee services, and security across enterprise functions.
more → The Register, Tuesday, May 5th, 2026
ServiceNow expanded its AI Control Tower with new security features, connectors, and kill switches to manage AI agent sprawl across enterprises.
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The Register, Thursday, February 26th, 2026
When it gets stuck, the bot will escalate rather than hallucinate
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destination CRM, Thursday, February 26th, 2026
ServiceNow launched Autonomous Workforce, artificial intelligence specialists that can execute jobs, and introduced ServiceNow EmployeeWorks, which combines Moveworks' conversational AI and enterprise search with ServiceNow's unified portal and autonomous workflows to turn natural language requests into governed, end-to-end execution for nearly 200 million employees.
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