Talent Readiness: Your New Workforce Strategy
ServiceNow, Tuesday, September 1st, 2026
ServiceNow's Workforce Skills research proposes four shifts toward a perpetually ready workforce as AI automates tasks.
As organizations use AI to automate tasks, ServiceNow argues the central workforce question becomes where human value sits inside a role.
Its Workforce Skills research finds that curiosity, systems thinking, judgment, collaboration and the ability to build trust across handoffs grow more foundational as transformation accelerates.
The article defines talent readiness as a perpetually ready workforce that evolves to deliver what the business needs now and next.
It sets out four shifts to get there, starting with moving from a skills-first to a work-first approach, and cites 2026 Deloitte analysis showing many firms still struggle to operationalize skills-based strategies.