Introducing Flow by ServiceNow: A New AI Service Desk That Deploys Instantly
ServiceNow, Thursday, October 1st, 2026
ServiceNow launches Flow, a standalone conversational AI service desk that runs in Slack and Teams and deploys in a day with no implementation.
ServiceNow launched Flow by ServiceNow, a conversational, AI-native service desk aimed at teams of any size that want fast, simple ITSM, and sold as a standalone product that new customers can buy without an existing ServiceNow platform.
Flow works inside chat channels such as Slack and Teams, making the conversation the interface, and can be running within a day with no implementation project, infrastructure or training.
When a user resolves a request correctly, the workflow can be automated with one click so Flow handles it next time without knowledge base articles.