When the Systems Are Up but the Business Is Down
Citrix, Thursday, July 9th, 2026
Citrix explains how partial degradations, not full outages, disrupt business and why rehearsed preparedness matters.
John D'Agati discusses how modern business disruptions differ from traditional outages. Rather than complete failures, organizations face partial degradations, like identity provider latency or cloud throttling, that trigger ad hoc workarounds undermining security controls.
The article emphasizes that preparedness matters more than circumstance: successful organizations establish service tiers in advance, map dependencies by workflow, and rehearse responses through regular drills.
Citrix's platform sustains employee access independent of infrastructure failures while enforcing access governance at the application layer.