How AI Support Keeps Humans In the Loop (HitL) for Small Business Success
Salesforce, Wednesday, January 21st, 2026
AI is helping small businesses by giving them superpowers in entirely new ways, not replacing them.
We have all asked the question, 'will AI replace me?' The rise of artificial intelligence (AI) has provoked this question across every industry and market. For small and medium businesses (SMB) owners, especially, the promise of AI can feel like a double-edged sword: exciting for its potential to simplify work, but also scary because we don't know its true capabilities.