With Proactive Service, Answers Find Your Customers - Before They Ask
Salesforce, Tuesday, January 13th, 2026
Stop playing catch-up. Deliver hyper-personalized agentic support that anticipates customer needs, solves issues before they happen, and drives immediate results for your business.
For decades, customer service has been a game of frustrating catch-up. Customers encounter a problem, search and click endlessly, and only then do they find an answer or, worse, have to reach out to a service rep.
Finally, the service landscape is undergoing a massive, agentic shift. With 30% of service cases already resolved by AI in 2025 (and projected to hit 50% by 2027), hyper-personalized, intelligent, and always-on customer service is here.