Salesforce Shares AI Fluency Playbook
Salesforce, Thursday, January 8th, 2026
Salesforce today published an AI Fluency Playbook, a guide the provider of software-as-a-service (SaaS) applications hopes will be used to accelerate adoption of artificial intelligence (AI) agents.
The overall goal is to enable organizations to more confidently assign tasks to AI agents, says Ruth Hickin, vice president of workforce innovation for Salesforce. In addition to concerns about job losses, many workers still simply lack the skills needed to work confidently with AI, she adds.
'Engagement is the foundation for AI fluency,' says Hickin. 'It's really critical businesses overcome the initial barrier of fear and confidence.'