AI's Human Impact: How Agentic Technology Is Reshaping Work
Salesforce, Thursday, May 29th, 2025
HR leaders plan to redeploy nearly a quarter of their workforce in the near future as AI agents - which are capable of resolving complex issues independently - take on more routine tasks. As a result, HR leaders expect a productivity boost of 30% per employee.
These findings come from a new Salesforce survey of 200 global HR executives. Leaders also projected a staggering 327% growth in agent adoption within their organizations by 2027, spiking from just 15% adoption today to 64% within two years.
To fully capitalize on this shift, organizations must reimagine workforce development, said Nathalie Scardino, President and Chief People Officer at Salesforce. Businesses must facilitate human workers' transition from task execution to AI supervision, cultivating crucial skills in leadership, strategic thinking, and human-AI collaboration.