Salesforce Updates Sales And Service Cloud With New Capabilities
CIO, Thursday, June 6th, 2024
The CRM software provider also said that the vector database inside Data Cloud is now generally available for enterprise use.
Customer relationship management (CRM) software provider Salesforce on Thursday added new capabilities to its Sales Cloud and Service Cloud with updates to its Einstein AI and Data Cloud offerings.
The updates to Sales Cloud aim to help enterprises make sales calls more productive, and include a generative AI enhancement to Einstein Conversation Insights, Sales Signals, and Einstein Copilot for Sales Actions.
Together, they can help sellers prepare for, conduct, and follow up on customer and prospects calls, the company said.