25 Years Of Innovation: Sales Cloud EVP Reflects On Waves Of Change And Looks Ahead
Salesforce News, Friday, March 15th, 2024
An engineer by trade and a sales enthusiast by choice, Karkhanis, Salesforce's EVP & General Manager of Sales Cloud, is just as fired up about his team's product innovations as he is about the art of selling.
Here, as Salesforce rounds the corner on 25 years in business, Karkhanis reflects on the evolution of the industry. He looks back at when Salesforce pioneered the cloud-based CRM model to help salespeople from businesses of all sizes track and manage leads - and at the newly announced AI capabilities of Einstein Copilot for Sales, which are included in the Einstein 1 Sales Edition, and available in the Enterprise Edition.
Q. Salesforce recently celebrated its 25th anniversary. How has sales evolved since those early days? The sales landscape has undergone a complete transformation over the past three decades, and it's been characterized by three distinct waves.