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All issuesVolume 303, Issue 2IT Vendor NewsSalesforce

Unleashing An AI Revolution: Inside Salesforce's Decade-Long Journey

Salesforce News, Monday, June 12,2023

When Sarah Aerni successfully trained an AI model to correctly label worm cells for her dissertation, she realized two things.

First, that it's really exciting when a model works precisely as it's supposed to, and second, that an AI model should solve a clear problem. For example: no human should have to hand label 959 worm cells in microscopic images.

In a business context, it's surprisingly not that different. How many menial or time-intensive tasks do employees get stuck doing where AI can help augment human intelligence and create efficiencies that weren't possible before?

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