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All issues › Volume 343, Issue 4 › IT Vendor News › Salesforce

Do AI Experiences Enable Human Strengths to Shine?

Salesforce, Thursday, October 29th, 2026

Salesforce proposes five design questions for AI experiences, based on asking 2,714 Dreamforce attendees which human strengths they bring to AI.

Salesforce Research and Insights asked 2,714 Trailblazers at Dreamforce which human strengths they bring to AI work, which they want to bring more of, and how they apply them.

The survey ran alongside research with the Office of Ethical and Humane Use on how experts encode judgment.

From the self-selected responses it derives five design questions: who offers the first idea, whether the experience builds on expertise without re-explanation, and whether checking an AI answer is as easy as accepting it.

The others ask whether verification is built into the workflow and how the experience helps people build trust with others.

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