The Context Problem: How Docusign Built Agents That Understand the Business Behind Contracts
The New Stack, Saturday, October 31st, 2026
Docusign's CTO explains how its Iris contract AI engine gives agents cross-agreement, organizational and user context.
Docusign is expanding from e-signatures to its Intelligent Agreement Management platform, powered by the Iris contract AI engine.
CTO Sagnik Nandy says general LLMs handle context within one agreement but struggle with cross-agreement, organizational and user context, such as amendments, company playbooks and user preferences.
Iris combines extraction, semantic search, agreement-specific logic linking contracts and parties, and an agent layer.
An example is finding software contracts over $1 million due for renewal in three months, or computing what is owed to a supplier across amendments, which once needed several people and spreadsheets.