Autonomous CX Arrives: What's New in SAP Customer Experience Q3 2026
SAP, Wednesday, October 21st, 2026
SAP's Customer Experience Q3 2026 release brings AI assistants across sales, service, marketing and commerce under its Autonomous CX vision.
SAP says the next stage of customer experience requires AI that executes and coordinates work across the customer journey and underlying business processes, grounded in trusted data and governed at every step.
With the SAP Customer Experience Q3 2026 release, SAP is bringing its Autonomous CX vision to life as part of the broader Autonomous Enterprise.
New AI assistants and innovations span sales, service, marketing and unified commerce, including help with pipeline generation and lead qualification.
The capabilities are now available to select customers.