Data and AI Agents Give a Lift to TK Elevator Service Technicians
Microsoft, Thursday, October 22nd, 2026
TK Elevator technicians use AI agents built on Microsoft Foundry and Azure OpenAI for job briefings and spoken debriefs.
Microsoft profiles TK Elevator, whose service technicians use an agentic AI app built with Microsoft Foundry and Azure OpenAI.
The app briefs technicians on the unit, location and issue before they arrive, and lets them search manuals and service history on a phone.
After a job, a voice agent interviews the technician and records a spoken debrief without typing.
The agents draw on a decade of connected-equipment data that TKE has gathered on Microsoft Azure across its 25,000 technicians.