462- How Do We Get to Right? w/Christopher Childs (70:43)
You've Been Heard, Monday, October 5th, 2026
The skill Christopher Childs credits most for his success has nothing to do with technical ability: listening more than he speaks and meeting people where they are. The CIO of Evans Army Community Hospital, speaking for himself, explains how a master technician can also become a master isolationist, and why he tells his branch chiefs to use IT as a force multiplier and a healthcare enabler.
He describes telling his own leadership that he is not the help desk, why he asks every department for downtime procedures so nobody uses IT as a crutch, and the two questions behind his decisions: does it help deliver safe, quality care, and does it make the patient experience better. Then come his four pillars of leadership, compassion, passion, standards and discipline, and the Frankenstein IT you get when nothing is standardized.
Chris also pushed for the hospital's Innovation Board, a bimonthly meeting where anyone in the organization can bring an idea to the experts who would have to deliver it. It brought IT to the table before decisions get made, and it runs on one rule: how do we get to right? He closes with how he sells standardization when the payoff is slow, using Vocera badges that let the hospital drop five contracts, and with the legacy he wants to leave.