Expedia's Approach to Choosing the Right AI Front Door
Glean, Wednesday, October 14th, 2026
At Glean:GO 2026, Expedia Group explained how it chose and rolled out an enterprise AI front door with IT guardrails.
At Glean:GO 2026, Expedia Group's employee digital experience and AI enablement leads described how they gave employees one clear place to start with AI, after embedding AI into existing Microsoft, Slack and Zoom contracts still left employees without connectivity across enterprise context.
A formal RFP evaluated AI platforms on security and governance for IT and on employee trust and adoption, and Glean was selected.
A cross-business Pioneers Group stress-tested tools early, and success was measured by behavior change rather than usage numbers.