Transforming Service Management for the AI Era
Atlassian, Wednesday, October 7th, 2026
Atlassian added Solution Composer and Workforce Management to its Service Collection at Team '26 Europe.
At Team '26 Europe, Atlassian introduced Service Collection updates aimed at in-workflow, proactive, context-driven service management, citing Forrester Consulting research that 97% of enterprise leaders struggle to meet service expectations.
While 21% of organizations use agentic AI today, 80% plan to within 12 months, and Solution Composer, now in open beta, lets teams describe a service desk in natural language as Rovo sets up request types, workflows, SLAs and portals in minutes.
Workforce Management in Jira Service Management is now generally available to help staff service teams.