458- Stop Turning the Light Off w/John Errington
You've Been Heard: The IT Leadership Podcast, Tuesday, September 29th, 2026
IT leader John Errington explains why teams should automate recurring fixes and how AI speeds incident postmortems.
On episode 458 of The IT Leadership Podcast, John Errington shares a path from records management into IT leadership, including a 'light' analogy: the light you turn off every day is the thing to automate, and real value comes from fixing the core problem.
Four weeks into a material handling role, Errington learns the business through ride-alongs with field techs.
Errington also covers breaking down silos with a SWAT-team approach to outages, and using AI to cut major-incident postmortems from days to about 20 minutes while humans still verify accuracy.