Where AI Agents Are Showing Real IT Savings
CIO, Thursday, October 1st, 2026
IT leaders identify coding, cloud cost optimization and tier 1-2 support as the areas where AI agents are producing measurable savings.
Many CIOs still struggle to show ROI from AI agents at scale, but this feature finds a few use cases producing real cost relief, with LaunchDarkly CIO Rhonda Baldwin reporting about $1 million in avoided software spend by building internal tools with coding agents, plus about $50,000 a year in savings from agentic tier 1 IT support.
Other IT leaders, including West Monroe's CIO, describe gains in service desk work and cloud cost optimization.
The article notes that measurement is still immature and organizations track savings with different metrics, including cost avoidance, headcount capacity and reduced outsourcing.