How Nationwide CTO Michael Carrel Is Building an AI-Ready Workforce
Metis Strategy, Thursday, September 24th, 2026
Nationwide's CTO describes giving all employees AI tools alongside learning sprints and manager certifications.
In this Technovation interview, Nationwide Enterprise CTO Michael Carrel describes making AI tools available to all employees while pairing that access with learning sprints, manager certifications and role-specific skill development.
The insurer is deploying generative and agentic AI across underwriting, claims processing and software engineering, while maintaining governance structures and human oversight across its 7,000-plus technologists.
Carrel frames the challenge as balancing broad AI access with disciplined implementation and trusted data management, rather than treating workforce readiness as separate from the rollout.