Ringg's AI Agents Resolve up to 65% of Customer Calls with OpenAI
OpenAI, Wednesday, September 23rd, 2026
Voice and chat platform Ringg resolves up to 65% of customer calls using GPT-5.6, cutting model costs about 90% versus GPT-4.1.
Voice and chat agent platform Ringg built an enterprise agent platform around OpenAI's GPT-5.6 models spanning voice, chat, WhatsApp and the web for large consumer businesses in India.
Migrating suitable real-time workloads from GPT-4.1 to GPT-5.6 cut model costs by about 90% while maintaining quality and latency.
Ringg's agents now handle more than 7 million connected calls monthly with an average customer satisfaction score of 4.8, orchestrating actions across CRMs, ticketing, payment and scheduling systems, and escalating to humans with a conversation summary when needed.