How CIOs Can Tame Communication Platform Chaos
InformationWeek, Friday, September 11th, 2026
Unchecked messaging and collaboration tools create costly sprawl and confusion that CIOs must untangle with strategy and inventory.
Repeatedly adding messaging and collaboration platforms creates employee confusion and costly sprawl.
Blue Mantis CIO Richard Amos says companies should treat collaboration platforms as strategic assets, starting with a clear strategy and a full inventory of overlapping tools.
ISG's David Menninger notes a trend toward integrated collaborative AI suites combining voice, video, messaging, documents and agentic automation. LogicMonitor's Karthik Sj warns that scattering alerts, tickets and chat across Slack, Teams, ServiceNow and email fragments context and slows incident decisions.