Bringing Trust And Governance To AI-Driven Devops
DevOps.com, Friday, September 12th, 2025
At swampUP 2025 in Napa Valley, Alan Shimel sat down with three industry leaders whose companies sit at the heart of today's AI-driven DevOps transformation: Rahul Tripathi, general vice president and GM of ITSM at ServiceNow; Justin Boitano, vice president of enterprise AI at NVIDIA; and Shlomi Ben Haim, co-founder and CEO of JFrog.
Tripathi, only months into his role at ServiceNow, stressed the importance of grounding product strategy in lived practitioner experience. Having led DevOps teams himself, he emphasized that ITSM remains the 'bread and butter' of ServiceNow, but AI integration is reshaping expectations for productivity and security across IT operations.
Boitano reflected on NVIDIA's long journey from pushing CUDA adoption in 2008-when many thought GPU computing was a stretch-to today, where GPUs and AI frameworks have become central to enterprise computing. He noted that partnerships with companies like ServiceNow and JFrog are critical to building out the ecosystem, particularly as organizations look to infuse AI into every layer of their development lifecycle.