CRM Magazine, Monday, July 6th, 2026
Why Your Primary Focus Should Be on Customer Retention
Businesses should rebalance toward customer retention, which is far cheaper than acquisition and now measurable via AI.
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Analytics Insight, Friday, June 19th, 2026
Three AI-CRM Mistakes That Cost Banks Millions-And How to Avoid Them: Salesforce Architect Explains
A Salesforce architect identifies three gaps in bank AI-CRM projects that block ROI despite heavy investment.
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CRM Buyer, Monday, June 15th, 2026
How to Build an AI-Native Sales Strategy Without Perfect CRM Data
AI-native sales strategies don't require perfect CRM data; success starts with process discipline and focused use cases.
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CRM Magazine, Monday, June 1st, 2026
AI Copilots Could Fix What SFA Got Wrong
AI copilots address decades of sales force automation failures by automating data entry instead of demanding it.
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ZDNET, Friday, May 29th, 2026
5 Best Practices For Migrating To A New CRM
Follow five key practices to protect data and workflows during CRM migration.
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CRM Media, Friday, May 29th, 2026
Why Your CRM Strategy Shouldn't Start with CRM
Define your sales process before selecting a CRM to improve adoption and implementation success.
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Contact Center Pipeline Blog, Friday, May 8th, 2026
CRM Data Hygiene Best Practices for Sales, Support, and Retention
If nearly one-third of B2B CRM data degrades annually, a significant portion of your pipeline decisions are built on intelligence that no longer reflects reality. This is not merely a technical limitation; it is a fundamental strategic opportunity.
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CRM Media, Tuesday, April 28th, 2026
The Modern Contact Center's Role in Delivering Consistent Customer Experiences
Modern contact centers unify customer service across channels to deliver consistent brand experiences and drive loyalty.
more → Analytics Insight, Wednesday, April 22nd, 2026
AI-Powered CRM Software: 11 Tools That Actually Deliver In 2026 [Verified By Users]
A comprehensive review of 11 AI-powered CRM tools evaluated on real user feedback and genuine AI capabilities.
more →![AI-Powered CRM Software: 11 Tools That Actually Deliver In 2026 [Verified By Users]](https://it-news-and-events.info/images/analyticsinsight.png)
destination CRM, Monday, April 20th, 2026
Trusted AI In Enterprise CRM: Moving Beyond The Hype To Practical Implementation
Enterprise AI success in CRM requires data readiness, internal governance capabilities, and organizational change management rather than vendor features alone.
more → destination CRM, Thursday, April 2nd, 2026
68 Million Customers Told You What's Wrong. Your CRM Never Saw It.
Most voice-of-the-customer (VoC) programs are built on owned channels: support tickets, NPS surveys, CSAT scores, post-interaction emails. Valuable, yes. But they represent a sliver of what customers are actually saying.
more → destination CRM, Thursday, April 2nd, 2026
Companies Must Transform Their CRM Architectures, ISG Advises
Companies can measurably improve sales productivity, forecast reliability, and customer retention using CRM with advanced artificial intelligence, but they need to transform their CRM architectures first, according to new research from technology research and advisory firm Information Services Group (ISG).
more → destination CRM, Wednesday, April 1st, 2026
The Top Customer Service Trends And Technologies For 2026: Customer Service Is Getting Supercharged
When it comes to contact centers today, no technology has been more transformative than artificial intelligence, and AI's impact on customer service operations across all industries is only going to grow as generative and agentic AI technologies advance even further.
more → destination CRM, Wednesday, April 1st, 2026
The Leading Companies And Hottest Trends And Technologies In Customer Service, Marketing, And Sales: The 2026 CRM Top 100
Welcome to our eighth annual 'CRM Top 100' issue, where we highlight the hottest trends and technologies in the three pillars of CRM-customer service, marketing, and sales-as well as the 100 leading providers.
more → destination CRM, Tuesday, March 31st, 2026
The Top Marketing Trends And Technologies For 2026: Marketing's Age Of AI Has Arrived, Now Comes The Hard Part
Three months into 2026, the verdict is in: Artificial intelligence is no longer a pilot program. It's become a critical era. Marketing teams that have spent the past few years experimenting with generative AI are now being asked to restructure their workflows, demonstrate real ROI, and defend their strategies based on measurable and meaningful results
more → destination CRM, Tuesday, March 24th, 2026
Why CRM Is The Engine Of Long-Term Storytelling
Many companies mistake velocity for vision. We've become experts at filling calendars with content, yet we are frequently failing to build narratives that actually stick.
more → CRMBuyer, Thursday, March 5th, 2026
Why Integrating Phone And CRM Systems Unlocks Better AI
Misconceptions about how artificial intelligence (AI) will solve customer experience (CX) problems are plaguing the CRM industry - and too many companies are slapping AI onto broken systems instead of fixing customer relationships first.
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CRMBuyer, Thursday, March 5th, 2026
Silent Churn Is The Biggest Customer Support Risk
Most customer support organizations are built to serve the loudest 10% of users - the ones who open tickets. The greater risk lies with the silent majority who encounter friction, say nothing, and quietly churn.
more → CRMBuyer, Thursday, March 5th, 2026
2026 CRM Outlook: AI, Humans, And Scale Converge
CRM users in 2025 could easily describe their experiences as a struggle to extract real, tangible value from sophisticated systems, often hampered by fundamental human and operational issues.
more → destination CRM, Monday, February 2nd, 2026
A Look Ahead At CRN In 2026
As the following predictions indicate, artificial intelligence and automation are table stakes in the CRM industry; their influence is either mentioned or implied in nearly every prediction by industry insiders for 2026. But another trend is AI's opposite: the need for interactions that are authentically human. Read on to see which technologies and strategies will loom large this year.
more → destination CRM, December 12,2025
What Is CRM In 2026: Will A Bursting AI Bubble Change The Game?
As part of the CRM Playaz "What is CRM in 2026?" excutive conversation series, for the first time we added a panel of folks investing at different levels into the enterprise application space, as well as in AI startups that are heavily impacting CRM/CX technologies.
more → destination CRM, December 9,2025
What Is CRM In 2026? 12 Vendor Executives Weigh In
For the fourth year in a row, the CRM Playaz hosted a group of leading vendor executives, industry analysts, startup and institutional investors, and thought leaders for an unscripted, organic conversation about where CRM/CX goes in the year ahead.
more → destination CRM, Monday, November 24th, 2025
Beyond Traffic, Trust: Time To Re-Strategize B2B Engagement
New tech, heightened expectations, and noisy opinions are shifting B2B buying. Forrester reveals that on average, 13 people are now involved in making a purchasing decision (the range here is actually a lot more interesting!), and they certainly aren't making time for cold calls.
more → readwrite, Wednesday, November 5th, 2025
Top 10 Picks For The Best CRM In 2025
In today's competitive sales landscape, businesses need more than spreadsheets to manage their customer relationships. The right CRM solution uses automation, AI, and integrations to streamline processes, drive sales growth, and encourage stronger customer relationships.
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Analytics Insight, Tuesday, November 4th, 2025
Top 10 CRM Software Platforms To Streamline Your Business In 2025
Operating a business today involves juggling sales pipelines, customer communications, and team projects, while not letting slip away the growth from the mind. This is the reason why so many leaders are now asking, 'What is the best CRM software?'
more → destinationCRM, Friday, October 31st, 2025
How to Build CRM AI That Sales and Marketing Teams Want to Use
'Another AI prompt popped up, but it's suggesting I follow up with a lead I closed last week.' That's the kind of frustration frontline sellers and service reps are voicing as AI capabilities flood their CRM platforms.
more → Destination CRM, Thursday, October 23rd, 2025
The Connected Holiday: CRM Strategies for 2025
The holiday season is no longer a frantic sprint of one-off campaigns, it's a high-stakes, months-long journey where brands must guide customers seamlessly from discovery to purchase and beyond.
more → Destination CRM, Monday, September 8th, 2025
Redefining CRM: From Sales Platform To Customer Experience Powerhouse
Here's a reality check that should concern every business leader: According to IDC, only 24 percent of organizations have access to fully integrated customer data across their technology stack. That means 76 percent of companies are operating with fragmented systems that make seamless customer experiences impossible.
more → Destination CRM, Tuesday, September 2nd, 2025
The Best CRM Software And Solutions: The 2025 CRM Industry Leader Awards
There are at least two things our Leaders categories have in common: They are all marked by healthy growth, and artificial intelligence figures prominently in all of them. Those two things are probably related. Whether it's helping to solve issues or ferreting out insights that lead to more satisfied customers, AI is making CRM tools more vital and valuable, and buyers are responding.
more → Destination CRM, Tuesday, September 2nd, 2025
The Best Unified Customer Experience Platform: The 2025 CRM Industry Leader Awards
Future Market Insights expects the worldwide customer experience platforms market to grow at a compound annual rate of 14.8 percent over the next 10 years, expanding from a current value of $13 billion to $51.5 billion by 2035.
more → Destination CRM, Tuesday, September 2nd, 2025
The Best Workforce Engagement Management (WEM): The 2025 CRM Industry Leader Awards
Mordor Intelligence values the current global workforce management software market at $9.4 billion and expects it to reach $11.7 billion by 2030, expanding at a 7.1 percent compound annual growth rate. Growth, it says, stems from clear gains in labor-cost visibility, automated compliance, and the infusion of artificial intelligence into time-and-attendance cores.
more → Destination CRM, Tuesday, September 2nd, 2025
The Best Customer Journey Orchestration Solution: The 2025 CRM Industry Leader Awards
Customer journey orchestration is a system for companies to design and manage the various customer interactions across multiple touchpoints, leveraging data analytics and real-time insights to create personalized, seamless experiences.
more → Destination CRM, Tuesday, September 2nd, 2025
The Best Customer Data Platform: The 2025 CRM Industry Leader Awards
Customer data platforms were born in marketing, but they've outgrown the martech realm and now touch many more departments, which is causing the market to expand rapidly. Fortune Business Insights valued the global CDP market at $2.7 billion in 2024 and projects it to reach $3.3 billion by the end of this year and $13 billion by 2032, with a compound annual growth rate of 21.7 percent
more → Destination CRM, Tuesday, September 2nd, 2025
The Best Business Intelligence/Analytics: The 2025 CRM Industry Leader Awards
Fortune Business Insights valued the global business intelligence market at $32 billion in 2024 and expects it to grow from $34.8 billion this year to $63.2 billion by 2032, a compound annual growth rate of 8.9 percent.
more → Destination CRM, Tuesday, September 2nd, 2025
The Best Marketing Automation: The 2025 CRM Industry Leader Awards
Grand View Research valued the global marketing automation software market at $6.7 billion in 2024 and expects it to reach $15.6 billion by 2030, growing at a compound annual rate of 15.3 percent.
more → Analytics Insight, Monday, August 18th, 2025
Why Open Source CRM Is a Game-Changer for Growing Startups
Startups are always racing against time, budget, and competition. Especially the ones who got massive fundings. Now, when you're in that phase of building trust with every single lead and managing a growing list of customers, you can't afford to let communication slip or opportunities leak through the cracks. However a CRM can help businesses change how they operate (from a practical perspective).
more → ZDNET, Monday, July 21st, 2025
The Best CRM Software With Email Marketing: Expert Tested
Check out the best CRM platforms that combine customer relationship management with email marketing automation -- featuring ActiveCampaign, HubSpot, and other top solutions.
more → DigitalCxO, Thursday, July 10th, 2025
CRMs Are Not Just Tools - They Are Becoming Operating Systems
In the past, CRMs primarily handled basic tasks such as contact storage and sales tracking. Fast forward to now, and they've become essential tools that power everything from marketing to customer support.
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ZDNet, Friday, June 27th, 2025
The Best Free CRM Software Of 2025: Expert Tested
Looking for a better way to manage customer conversations? Discover the top free CRM software options for 2025, including HubSpot, Capsule, and Agile CRM.
more → Solutions Review, Tuesday, June 17th, 2025
Why Organizations Must Double Down On CRM
CRM software has become a staple of modern business, with roughly 90 percent of mid-sized companies already using some form of CRM system. But the real question is: Does the way these businesses currently use CRM (often focused narrowly on sales tracking or contact management) still meet the evolving, end-to-end needs of customer engagement, service, and success across the entire organization?
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Search Customer Experience, Thursday, May 22nd, 2025
Compare The Top 20 CRM Software Options
With the right CRM software, CX leaders can improve customer interactions and enhance their support strategies. Top providers include HubSpot, Microsoft and Salesforce.
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Destination CRM, Thursday, May 22nd, 2025
To Drive Growth, CSOs Must Harness Digitally Enabled Sales Strategies
In the rapidly evolving landscape of B2B sales, chief sales officers (CSOs) are at a crossroads. The traditional sales channels that have long been the backbone of revenue generation are failing to meet the expectations of buyers, whose preferences now lean toward rep-free digital experi ences
more → Destination CRM, Monday, April 21st, 2025
5 CRM Questions Every Salesperson Should Ask
Today's top-performing salespeople aren't just great communicators; they're also smart users of technology. With CRM systems and artificial intelligence tools becoming more powerful and accessible, individual sales professionals have more support than ever. But here's the catch: Just having access to these tools doesn't guarantee results.
more → techradar, Wednesday, April 9th, 2025
Overcoming Common Challenges In CRM Implementation
Effective strategies for overcoming common CRM implementation challenges
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RTInsights, Thursday, April 3rd, 2025
How AI Enhances Master Data Accuracy In Enterprise ERP Systems
Key advancements in AI-powered master data management within ERP systems enhances data accuracy, streamline business operations, and improves decision-making across diverse industries.
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Destination CRM, Thursday, March 27th, 2025
Smart Glasses And The Future Of CRM
It is spring 2028, and the cherry blossoms here in the nation's capital are in full bloom. It looks to be a great day to do an engine oil change on my historic 1954 Jaguar XK120. I visit my favorite local auto parts store looking for the best oil for the '54 Jag.
more → ZDNet, Wednesday, March 19th, 2025
The Best CRM Software: Expert Tested
If you're looking for the best CRM software on the market, we have you covered. These options can help your team manage customer relationships, lead management, and more.
more → TechRepublic, Wednesday, March 12th, 2025
CRM Reports: Key Features, Benefits & How To Create Them
Discover what CRM reporting is and how it benefits businesses. Learn about making a CRM report, its key features, and the best practices for managing them.
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TechRepublic, Tuesday, March 11th, 2025
CRM Database Explained: Definition, Benefits & Best Practices
Learn what a CRM database is, its key features, types, benefits, and best practices, as well as how to choose the right one for your business.
more → Destination CRM, Thursday, March 6th, 2025
Integrating Billing And Crm Leads To Deeper Insights - And Happier Customers
Efficient customer billing isn't just about keeping the books in order-it plays an essential role in customer satisfaction, retention, and overall business intelligence.
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