Salesforce, Thursday, October 9th, 2025
How To Avoid The 'Personalization Trap': When AI Scales Errors, Not Impact
Agentic personalization only works when your customer profiles are unified and accurate
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254 articles · page 4 of 6
Salesforce, Thursday, October 9th, 2025
10 Agentic AI Use Cases For Your Startup
Understand what agentic AI really means for your startup or SMB with these use cases.
more → Salesforce, Thursday, October 9th, 2025
6 UX Design Tips To Make AI Trustworthy And Easier To Use
AI can feel magical-or mildly terrifying. Here's how thoughtful UX turns fear into confidence and delight.
more → Salesforce, Wednesday, October 8th, 2025
An Architect's Guide To Event Monitoring
See how event monitoring works under the hood in Salesforce, and how it maps to the Salesforce Well-Architected Framework.
more → Salesforce, Wednesday, October 8th, 2025
Reduce Manual Security Tasks With Agentforce In Security Center
Move beyond manual monitoring with a proactive AI agent that automates investigations, guides remediation, and works 24/7 to keep you secure.
more → Salesforce, Wednesday, October 8th, 2025
Automate Manual Compliance Processes With Agentforce In Privacy Center
Ditch the manual checklists and endless spreadsheets. See how Agentforce can give you confidence in your compliance.
more → Salesforce, Tuesday, October 7th, 2025
Your AI Agent Works, But Do Your Users Think It's Worth It?
Design research shows that improving your users' perception of value is the key to adoption. Learning from AI agent pain points can help.
more → Salesforce, Monday, October 6th, 2025
5 Prompting Tips Every Marketer Should Know To Get The Most From AI
Learn how better prompts can help you power smarter campaigns, scalable personalization, and deeper customer connections
more → Salesforce, Monday, October 6th, 2025
AI Agents Give Everyone The Power To Act Like A Leader
Wider access to intelligence - and the freedom to use it - elevates every employee beyond their job title.
more → Salesforce, Wednesday, September 24th, 2025
How Do You Know If Your AI Agent Is Doing A Good Job?
Evaluation tools for agents are still an emerging technology, but there are plenty of ways to assess your agent's performance today.
more → Salesforce, Friday, September 5th, 2025
Turning The Tables: How To Use AI To Get Ahead Of Security Threats
When agents handle routine monitoring and other security tasks, it frees up teams to refocus on strategic priorities.
more → Salesforce, Wednesday, September 3rd, 2025
How Financial Services Companies Can Build Trust With Effective Data Privacy Management
In an industry built on trust, managing data privacy is non-negotiable. Here's how financial services companies can protect sensitive data, meet regulatory demands, and strengthen client confidence.
more → Salesforce, Tuesday, September 2nd, 2025
What 350 Mobile Workers Taught Us About Fixing Productivity (And Your Costs)
Salesforce surveyed 350 mobile workers about the administrative burden, scheduling woes, and their openness to AI agents as a solution.
more → Salesforce, Monday, August 18th, 2025
Human-AI Collaboration: 4 Ways To Master One of Today's Hottest Skills
The more you understand how AI works, and the better you communicate with it, the more you'll get out of it.
more → Salesforce, Monday, August 18th, 2025
How Is AI Affecting Entry-Level Jobs?
As AI automates mundane tasks, young workers are struggling to get jobs. But AI could also be the key to landing that first role.
more → Salesforce, Monday, August 4th, 2025
Managing Work Is The New Must-Have AI Skill
AI can do incredible things, but we need to guide it with clear intent to get the best results.
more → Salesforce, Monday, August 4th, 2025
10 New Jobs Created By AI: Is One Right For You?
As AI transforms the workforce, being adaptable, open-minded, and open to learning could lead you to a new job - or a new career.
more → Salesforce, Friday, August 1st, 2025
How You Can Improve Your AI Skills In 6 Hours
If you've read an article, turned on a TV, or listened to a podcast recently, there's a good chance artificial intelligence (AI) was mentioned. (It's also likely that AI was used to research, write, or create that content.)
more → Salesforce, Tuesday, July 29th, 2025
The Half-Life Of AI Skills Is Shrinking: Your Training Needs To Evolve
The pace of AI has upended the traditional learning model. Here are four ways to rethink corporate training for the AI era.
more → Salesforce, Monday, July 21st, 2025
What Is Agentic AI For Small Business? Everything You Need To Know
Learn what agentic AI is and how it can simplify your daily tasks, or help your small business run more smoothly and efficiently.
more → Salesforce, Monday, July 14th, 2025
Don't Let Sensitive Data Hide in Your URLs
Protect your org and users by keeping sensitive info out of sight.
more → Salesforce, July 2,2025
How Executives Use AI For High-Stakes Work
Using AI in the C-suite helps you hone your strategic vision and signals to employees that AI use isn't optional, but expected. Here's how.
more → Salesforce, June 26,2025
Why Daily AI Use Is Fueling More Creative And Fulfilled Workers
Daily AI usage has surged by 233%, with 60% of desk workers now incorporating AI and 40% utilizing AI agents, according to Slack's latest Workforce Index.
more → Salesforce, June 25,2025
Credential Phishing: What It Is And How To Prevent It
Credential phishing is a specific kind of phishing cyberattack that is aimed at getting users to share their credentials (typically usernames and passwords) so that the attacker can steal and use them to gain unauthorized access to email accounts, business systems, and other secure resources.
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Salesforce, June 24,2025
The New Leadership Test: Master AI For Strategy, Model It For A Smarter Company
Using AI in the C-suite helps you hone your strategic vision and signals to employees that AI use isn't optional, but expected. Here's how.
more → Salesforce, June 24,2025
Phishing-Resistant Passwordless Best Practices: Read The Gartner Report
We hear a lot about the urgent need for phishing resistance, and to be sure, phishing does pose a significant threat-as recent attacks on Change Healthcare and Fidelity Investments demonstrate.
more → Salesforce, June 23,2025
AI Agents Are Rewriting Developer Processes - Here's What's Next
For years, 'shift left' has been the mantra for development teams: catch bugs early, test often, and fix fast.
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Salesforce, June 23,2025
How My Team Is Working With AI Agents - And Why You Should Too
What it really means to start working with AI - less about replacement, more about reimagining teamwork.
more → Salesforce, Friday, June 20th, 2025
From Silos To Synergy: Integration Unlocks Agentic AI's Potential
As enterprises increasingly deploy AI agents, a critical success factor has emerged: integration. In a recent Salesforce survey, 80% of businesses cited data integration as a major blocker to AI adoption.
more → Salesforce, Tuesday, June 17th, 2025
Why Agentic AI Is Gaining Traction Among Global Telecoms Looking To Reduce Churn And Reignite Growth
The global telecommunications industry is at an inflection point. Over the last five years, the world's largest communications companies have poured hundreds of billions of dollars into building out 5G networks.
more → Salesforce, Monday, June 16th, 2025
Salesforce Summer '25 Release: New Agentforce Capabilities And Product Enhancements To Create Richer Customer Experiences
Salesforce today unveiled the Summer '25 release, a comprehensive update designed to help businesses boost efficiency by integrating intelligent AI agents alongside human employees.
more → Salesforce, Wednesday, June 11th, 2025
How Salesforce Is Using Agentic AI To Turn Clicks Into Customers
Agentforce drives 40% faster lead qualification and 100,000+ AI-powered conversations on Salesforce.com - turning static site traffic into real business outcomes
more → Salesforce, Tuesday, June 10th, 2025
Low-Code, High Stakes: Why Security Can't Be An Afterthought For Customers Using Salesforce Industry Clouds (26:32)
Modern networking is being disrupted in the data center but user-facing networking has largely stagnated. Users are getting slightly faster connections but everything feels mostly the same.
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Salesforce, Friday, June 6th, 2025
Agentforce Makes It Easy To Experiment With And Expand Agentic AI Use
At Salesforce, we are leading the digital labor revolution, helping our customers reinvent their businesses and reach new levels of productivity and efficiency
more → Salesforce, Thursday, June 5th, 2025
How To Launch An Agentic AI Pilot In 10 Steps
A pilot lets you test an agent and address any challenges before rolling it out. Follow our 10-step plan to deployment.
more → Salesforce, Tuesday, June 3rd, 2025
7 Ways Agentic AI Pilots Get Stuck - And How To Move Ahead
More companies than ever are piloting AI agents, but many projects stall. Don't worry: We've got tips to help you get back on track to deployment.
more → Salesforce, Monday, June 2nd, 2025
How To Lead In The Age Of AI Agents
AI agent adoption is expected to jump 327% over the next two years.
more → Salesforce, Thursday, May 29th, 2025
AI's Human Impact: How Agentic Technology Is Reshaping Work
HR leaders plan to redeploy nearly a quarter of their workforce in the near future as AI agents - which are capable of resolving complex issues independently - take on more routine tasks. As a result, HR leaders expect a productivity boost of 30% per employee.
more → Salesforce, Wednesday, May 21st, 2025
Indeed Deploys Agentforce to Streamline Employer Onboarding with AI-Powered Support
Indeed Deploys Agentforce to Streamline Employer Onboarding with AI-Powered Support
more → Salesforce, Monday, May 19th, 2025
Salesforce Engages with Takeda to Bring Cutting-Edge AI-Powered Customer Experience Platform to Life Sciences Industry
Salesforce Engages with Takeda to Bring Cutting-Edge AI-Powered Customer Experience Platform to Life Sciences Industry
more → Salesforce, April 30,2025
REWE Group Chooses the Cloud to Transform Digitally with RISE with SAP
SAP SE announced that REWE Group has chosen the RISE with SAP journey to migrate its IT infrastructure to a cloud-based platform and modernize its IT processes across finance, accounting and human resources.
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Salesforce, Monday, February 17th, 2025
How To Increase Sales Effectively: Expert Strategies For 2025
Boosting your sales can drive significant revenue, paving the way for business expansion, innovation, and enhanced customer service.
more → techradar.pro, Wednesday, September 25th, 2024
Salesforce CEO: Get Ready For Agents - The Third Wave Of AI
Marc Benioff outlines Salesforce's AI future - with agents taking the fore
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theCUBE, Thursday, September 19th, 2024
Salesforce's Dreamforce: An Evolution In AI Data Cloud, And Platform Infrastructure
Salesforce is advancing its platform with AI-driven automation powered by AI agents, a robust Data Cloud, and Kubernetes infrastructure.
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Salesforce News, Wednesday, July 24th, 2024
Salesforce And Workday Form Strategic Partnership, Unveil New AI Employee Service Agent
Partnership will deliver a personalized, AI-powered assistant for employee service use cases such as onboarding, health benefits, and career development within Salesforce and Workday
more → CIO, Thursday, June 6th, 2024
Salesforce Updates Sales And Service Cloud With New Capabilities
The CRM software provider also said that the vector database inside Data Cloud is now generally available for enterprise use.
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Salesforce News, Thursday, April 25th, 2024
Salesforce Unveils Zero Copy Partner Network, An Ecosystem Committed To Secure, Bidirectional Zero Copy Integration With Salesforce Data Cloud
The Zero Copy Partner Network features initial partners Amazon Web Services (AWS), Databricks, Google Cloud, and Snowflake, and adds Microsoft, all committed to zero copy integrations with Salesforce that give customers a secure and cost-effective way to connect and take action on all of their data
more → Salesforce News, Monday, April 22nd, 2024
IHG Hotels & Resorts Aims To Boost Guest Loyalty With Salesforce
IHG Hotels & Resorts will become the first global hospitality company to standardize on Salesforce Loyalty Management
more → eWeek, Tuesday, April 9th, 2024
Salesforce And AI: How Salesforce's Einstein Transforms Sales
Explore how Salesforce uses AI to drive business growth and success in today's competitive landscape.
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The Futurum Group, Monday, March 25th, 2024
Salesforce Shows Next-Gen Contact Center Innovations At Enterprise Connect 2024
At Enterprise Connect 2024, Salesforce announced significant updates to its Service Cloud and contact center solutions, emphasizing a unified approach to integrating AI and data analytics
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