4 articles that week
Contact Center Pipeline, Friday, May 2nd, 2025
Our May issue marks a sign of the times. As the technologies we deploy in our centers help with operational efficiencies and enhance customer experiences, they can also make us more vulnerable as an industry.
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Contact Center Pipeline, Thursday, May 1st, 2025
In the renowned ancient treatise The Art of War, Sun Tzu famously states that every battle is won before it is fought.
more → Contact Center Pipeline, Wednesday, April 30th, 2025
This month, Brendan kicks off the top 5 with leading contact center experts' insights on staffing and retention. Next, Rick shares his three-part series on solving the 'CX Calculation Discrepancy.' Then, we head over to Jim, who offers guidelines on transcending customer expectations.
more → techstrong.ai, Monday, April 28th, 2025
Today, customer experience (CX) is a crucial differentiator across industries, prompting businesses to continuously seek service improvements.
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