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Call Centers — Archive · Vol 309 Issue 4

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Techstrong.ai, Friday, December 29,2023

How AI Will Impact CX In 2024

Vol 309 · Issue 4 · 2023-12-29

AI will impact Customer Experience (CX) in 2024 in at least three different ways. First, the call center will be transformed as AI plays a larger role in solving customer demands. Second, product development will be transformed by hyper personalization.

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How AI Will Impact CX In 2024