3 articles that week
CMSWIRE, Thursday, August 24,2023
Generative AI has great capacity to solve the challenges of contact centers, both improving customer experience and increasing efficiency among agents. But for a contact center beginning the journey of transforming their business with AI, the technology can seem overwhelming.
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CMSWIRE, Wednesday, August 23,2023
Customer preferences are constantly shifting with the evolving landscape of technology. Customers now expect interactions with companies across diverse communication channels, including phone, chat, email, and social media. This shift in expectations is driving businesses to add more contact channels to accommodate these preferences.
more → Robotics & automation, Wednesday, August 23,2023
In the ever-evolving landscape of customer service, outbound call centers play a pivotal role in establishing and maintaining strong customer relationships.
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