3 articles that week
Destination CRM, Wednesday, January 15th, 2025
Two years ago, OpenAI made its ChatGPT generative artificial intelligence (genAI) chatbot available to the masses, altering the customer experience (CX) technology landscape and accelerating the velocity of innovation.
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StateTech, Tuesday, January 14th, 2025
State and local agencies are widely adopting artificial intelligence use cases for government hotlines.
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Contact Center Pipeline, Tuesday, January 14th, 2025
As 2024 has come to an end, ContactBabel has looked at the thousands of surveys we've carried out with contact centers and customers in the U.S., and made some predictions about what we're likely to see next year.
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