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Call Centers — Archive · Vol 343 Issue 2

4 articles that week

TechTarget, Thursday, October 15th, 2026

Customer Service Faces a New Customer: Personal AI Agents

Vol 343 · Issue 2 · 2026-10-15

Personal AI agents from Meta, OpenAI and SpaceX are already contacting businesses through channels built for humans.

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CX Dive, Wednesday, October 14th, 2026

Why Customers Are Fed Up With AI Chatbots

Vol 343 · Issue 2 · 2026-10-14

Bots that misunderstand customers drive demands for live agents; experts explain the causes and fixes for CX leaders.

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Contact Center Pipeline, Tuesday, October 13th, 2026

Why CX Increasingly Requires Outbound

Vol 343 · Issue 2 · 2026-10-13

CX is shifting from reactive inbound service to proactive outreach as AI blurs the lines between CRM and contact center platforms.

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CX Dive, Tuesday, October 13th, 2026

Why Complex Issues Stymie AI Support, and How Brands Can Fix It

Vol 343 · Issue 2 · 2026-10-13

Context lost between bots and human agents reflects integration gaps and siloed service teams, analysts say.

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