3 articles that week
Contact Center Pipeline, Thursday, April 9th, 2026
The contact center industry is drowning in AI promises. Every vendor claims their solution will revolutionize customer experience (CX), eliminate agent turnover, and boost satisfaction scores by 40%.
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Contact Center Pipeline, Wednesday, April 8th, 2026
Transportation providers have one of the most rewarding and challenging environments in which to deliver excellent customer experiences (CXs), including through their contact centers.
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Contact center AI now helps most with routine, high-volume work such as agent assist, summaries, routing and self-service, but human agents still matter in more complex situations.
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