4 articles that week
Destination CRM, Wednesday, July 3rd, 2024
YOU EVER find yourself checking to see if Mercury is in retrograde after a series of wacky contact center interactions? Just me, then? I guess I could have seen that coming.
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Search Customer Experience, Tuesday, July 2nd, 2024
Contact centers and their multifunctional capabilities can provide businesses with a competitive edge through improved agent performance, customer engagement and brand loyalty.
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Destination CRM, Tuesday, July 2nd, 2024
Artificial intelligence (AI), particularly generative AI (genAI), is changing the contact center and customer service landscape for the better. GenAI is essentially the missing link in automation and self-service initiatives, structuring and providing answers and information in a way that is easily consumed by customers and employees.
more → nojitter, Monday, July 1st, 2024
Interactive Voice Response is the first point of contact for callers. Here's seven ways to modernize it.
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