Thursday, September 12th, 2024: 1:00 PM to 2:00 PM
AI Readiness: Creating a Clear Path to Complete CX
Whether it's through bots and self-service, agent augmentation, or journey personalization and insights, AI is helping build stronger employee and customer relationships with an instantaneous operational impact. The challenge though - what AI do you use, how do you use it, and where do you start?
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